AI Operations Partner for Financial Teams AI Operations Partner for Financial Teams

以 AI 與專業營運團隊，提升金融服務效率與風控品質

AI-enabled financial operations built for scale, control, and regional growth

Fyntech 協助金融機構、Fintech 平台與數位商業團隊建置可控、可擴展的後端營運能力，整合 AI 自動化、客服支援、風險監測、資料分析與跨區人力配置。

Fyntech helps financial institutions, fintech platforms, and digital businesses run reliable back-office operations by combining AI automation, managed service teams, risk monitoring, analytics, and multilingual support.

安排業務諮詢Discuss Your Needs 加入我們Join Our Team
24/7 跨時區營運支援Regional operations coverage
4 重點亞太市場Priority APAC markets
AI + Ops 人機協作服務模式Human-led, AI-assisted delivery
Bilingual 中英雙語支援能力Mandarin and English capability

關於我們About Us

以金融營運經驗為基礎，結合 AI 工具與標準化流程，協助客戶更快、更穩健地擴展服務。

We combine operational discipline, AI-enabled workflows, and regional delivery teams to help clients scale with confidence.

Professional operations team reviewing business performance Financial analytics dashboard on laptop
營運、數據與 AI 自動化協同，支援金融服務團隊的日常決策。 Operations, data, and AI automation aligned around practical financial service delivery.

值得信賴的金融營運夥伴A Practical Partner for Financial Operations

Fyntech Sdn Bhd 總部位於馬來西亞，專注於為金融機構、數位金融平台與跨國企業提供 AI 輔助的後端營運與外包服務。

我們重視可落地的營運成果：清楚的流程設計、穩定的服務品質、可追蹤的 KPI，以及能與人工團隊協作的 AI 工具，協助客戶提升效率、降低重複性作業成本，並強化客服與風控能力。

我們的服務架構支援跨區擴展，目前聚焦台灣、馬來西亞、新加坡及印尼市場，適合需要中英雙語支援與區域營運彈性的企業團隊。

Fyntech Sdn Bhd is a Malaysia-based AI and outsourcing solutions provider serving financial institutions, fintech platforms, and cross-border digital businesses.

Our work is grounded in practical delivery: clear operating procedures, measurable KPIs, disciplined service management, and AI tools that support human teams rather than replacing accountability.

We support clients across Taiwan, Malaysia, Singapore, and Indonesia with multilingual operations, risk-aware workflows, and flexible team structures for regional growth.

核心解決方案Our Solutions

從客服、風控到資料分析與內部知識管理，Fyntech 協助團隊把 AI 真正嵌入日常營運流程。

From service operations and risk monitoring to analytics and knowledge management, Fyntech embeds AI into the workflows that matter every day.

Customer service team supporting digital finance users

AI 智能客戶服務AI Customer Service

部署 AI 聊天助手、多語言客服流程、即時文字支援與升級分流機制，讓金融客戶服務更快速、一致且可追蹤。

Deploy AI assistants, multilingual support workflows, live chat handling, and escalation paths that make customer service faster, more consistent, and measurable.

Security analyst reviewing transaction risk signals

AI 欺詐防範監測AI Fraud Monitoring

結合規則、模型與人工覆核流程，協助辨識可疑交易、帳戶異常、AML/KYC 風險與營運漏洞。

Combine rules, models, and human review workflows to identify suspicious transactions, account anomalies, AML/KYC risks, and operational gaps.

Business intelligence dashboard with financial analytics

AI 商業數據分析AI Analytics & BI

建立 KPI 儀表板、營運報表與預測性洞察，將客服、風控與業務數據轉化為管理層可行動的決策依據。

Build KPI dashboards, operating reports, and predictive insights that turn service, risk, and business data into actionable management decisions.

Technology operations team improving workflows

AI 工作流優化與自動化Workflow Automation

以 RPA、文件處理、流程分流與 AI 輔助辦公工具，減少重複作業並提高跨部門協作效率。

Use RPA, document processing, workflow routing, and AI-assisted office tools to reduce repetitive work and improve cross-team coordination.

Human resources team reviewing candidate and workforce plans

AI 智能人力資源管理AI HR Operations

支援履歷篩選、排班、出勤、績效追蹤與員工資料管理，讓快速擴編也能維持清晰的人資秩序。

Support screening, scheduling, attendance, performance tracking, and workforce data management so growing teams stay organized.

Documents and knowledge workflows for business operations

AI 企業知識庫管理Knowledge Management

建立可搜尋的 SOP、內部問答、文件摘要與培訓資料庫，縮短新人上手時間並降低資訊落差。

Create searchable SOPs, internal Q&A, document summaries, and training libraries that shorten onboarding and reduce knowledge gaps.

精選人才招募Career Opportunities

我們正在招募能把技術、營運與客戶成果連結起來的人才，共同打造更可靠的金融服務後端能力。

We are building a team that connects technology, operations, and client outcomes across modern financial services.

AI 系統工程師 (LLM 平台整合) AI Systems Engineer (LLM Platform Integration)

部門：Dept: Tech & Innovation 地點：Loc: Kuala Lumpur / Remote (Taiwan) Full-Time
  • 將大型語言模型 API 整合至金融客服、知識庫與後端自動化產品中。
  • 設計與優化提示詞、評測流程與安全邊界，確保 AI 回覆準確、穩定且可控。
  • 需具備 Python、API 開發經驗，並熟悉大型語言模型應用部署。
  • Integrate large language model APIs into customer service, knowledge base, and backend automation products.
  • Design prompts, evaluation workflows, and safety controls for accurate and reliable AI responses.
  • Required: Strong Python skills, API development experience, and familiarity with production LLM deployments.
立即應徵Apply Now

高級金融數據分析師 Senior Financial Data Analyst

部門：Dept: Analytics & BI 地點：Loc: Kuala Lumpur Full-Time
  • 建構與維護金融與外包業務的即時 KPI 追蹤儀表板。
  • 運用統計模型與機器學習進行預測性業務洞察，協助管理層優化人力成本與產出。
  • 需精通 SQL、Tableau / PowerBI，具備金融科技或 BPO 外包產業經驗者優先。
  • Build and maintain KPI dashboards for financial operations and outsourcing delivery.
  • Use statistical models and machine learning to support capacity planning, productivity, and cost decisions.
  • Required: Advanced SQL skills, Tableau/PowerBI domain knowledge, and a background in Fintech or BPO operations.
立即應徵Apply Now

AI 金融風控監測專員 (中文/英文) AI Financial Risk & Fraud Monitor (Bilingual)

部門：Dept: Risk Operations 地點：Loc: Kuala Lumpur / Taipei Full-Time / Shift
  • 協同 AI 風控追蹤系統，即時審查與覆核亞洲區跨國電子錢包、數位銀行之異常交易。
  • 協助標註並優化欺詐特徵模型，降低系統假警報率，維護資產安全。
  • 需具備流利的中文與英文讀寫能力，能適應排班制，有金融洗錢防制（AML）經驗尤佳。
  • Work with AI-assisted risk tools to review cross-border transaction and account anomalies.
  • Classify fraud patterns and feedback signals to improve monitoring accuracy and reduce false positives.
  • Required: Fluent in written/spoken Mandarin and English. Open to shift structures; AML/KYC familiarity is a plus.
立即應徵Apply Now

HRM 人資營運與專案專員 HRM Operations & Project Specialist

部門：Dept: Human Resource Management 地點：Loc: Kuala Lumpur Full-Time
  • 負責跨國科技/外包人才的招聘事務，並實際應用 AI 人資管理工具優化招募流程。
  • 管理跨區團隊（包含馬來西亞與台灣遠端技術團隊）的出勤考核與績效數據收集。
  • 具備良好的溝通協調能力，協助打造高效且適應數位轉型的現代化工作環境。
  • Manage cross-border talent acquisition using structured processes and AI-assisted screening tools.
  • Track performance, attendance, and team data for distributed operations across Malaysia and Taiwan.
  • Required: Strong cross-cultural communication skills and interest in modern HR operations technology.
立即應徵Apply Now

線上客戶服務人員 Online Customer Service Representative

部門：Dept: Customer Operations 地點：Loc: Taipei / Remote Full-Time / Shift
  • 透過線上文字客服、即時訊息與工單系統，協助客戶處理帳戶、服務流程與一般操作問題。
  • 依照 SOP 進行案件記錄、分類、升級與追蹤，確保服務品質與回覆時效。
  • 需具備清楚的中文書面溝通能力，具英文基礎、金融科技或客服經驗者優先。
  • Support customers through live chat, messaging channels, and ticketing workflows for account, service, and general platform inquiries.
  • Document, classify, escalate, and follow up on cases according to SOPs and service quality standards.
  • Required: Clear written Mandarin communication. Basic English, fintech, or customer service experience is a plus.
立即應徵Apply Now

亞太區服務覆蓋Regional Coverage

以馬來西亞為營運基地，支援高成長金融科技團隊在亞太重點市場落地與擴展。

Operating from Malaysia, we support high-growth financial technology teams across priority APAC markets.

台灣 Taiwan

中文客服、遠端技術與區域專案支援

Mandarin service, remote tech, and regional project support

馬來西亞 Malaysia

營運中心、人才招募與跨語言服務交付

Operations hub, recruitment, and multilingual delivery

新加坡 Singapore

金融科技、合規流程與企業客戶支援

Fintech, compliance workflows, and enterprise support

印尼 Indonesia

數位金融成長市場與營運延伸支援

Digital finance growth market and extended operations support

聯絡我們Contact Us

無論是營運委外、AI 導入或人才合作需求，歡迎與我們討論下一步。

For outsourcing, AI implementation, or hiring partnerships, speak with our team about the next step.

Fyntech Sdn Bhd

AI 金融營運與外包解決方案

AI financial operations and outsourcing solutions


馬來西亞總部 Malaysia Headquarters

馬來西亞吉隆坡, 文良港,
Starparc Commercial Centre, F3-02

F3-02, Starparc Commercial Centre,
Setapak, Kuala Lumpur, Malaysia

台灣台北分公司 Taipei Branch, Taiwan

台北市中山區中山北路二段 106之2號 7樓

7F, No. 106-2, Section 2, Zhongshan North Road,
Zhongshan District, Taipei City, Taiwan

電話： Tel: (02) 7723-1818

人才招募與業務商務信箱： HRM & Business Inquiries: hrm@fyntech-global.com


發送電子郵件Send Email